Healthcare Executives Training and Development Topics
Pam Jackson, PhD Pam Jackson, PhD

Healthcare Executives Training and Development Topics

Training topics for healthcare professionals are important because they address the key factors that contribute to a positive patient experience. By investing in training programs, healthcare facilities can improve patient satisfaction, build trust with patients, and provide better care.

Read More
Healthcare Professionals Training and Development Topics
Pam Jackson, PhD Pam Jackson, PhD

Healthcare Professionals Training and Development Topics

Training topics for healthcare professionals are important because they address the key factors that contribute to a positive patient experience. By investing in training programs, healthcare facilities can improve patient satisfaction, build trust with patients, and provide better care.

Read More
Toxic Organizational Culture is Dangerous
Pam Jackson, PhD Pam Jackson, PhD

Toxic Organizational Culture is Dangerous

Organizational culture transformation can be an effective approach to improving patient outcomes and patient engagement in healthcare clinics. Tolerating toxic culture can be costly and dangerous.

Read More
Healthcare Quality Management: 10 Innovations
Pam Jackson, PhD Pam Jackson, PhD

Healthcare Quality Management: 10 Innovations

We care about innovative topics in healthcare quality management because they can have a significant impact on the quality of care patients receive and the efficiency of healthcare delivery.

Read More
Healthcare Quality Management: Intersection with Diversity and Inclusion
Pam Jackson, PhD Pam Jackson, PhD

Healthcare Quality Management: Intersection with Diversity and Inclusion

DEI, quality management, healthcare, and employee experience are all interconnected and important for the success of healthcare organizations. By promoting DEI, improving quality management processes, and enhancing the employee experience, healthcare organizations can create a more positive work environment and improve patient outcomes.

Read More
Healthcare Quality Management: Why Quality Management?

Healthcare Quality Management: Why Quality Management?

Quality management in healthcare is important because it ensures that patients receive safe, effective, and high-quality care. By implementing quality management processes, healthcare organizations can identify and correct deficiencies in care delivery, reduce medical errors, and improve patient outcomes. Additionally, quality management helps healthcare organizations to meet regulatory requirements, maintain accreditation, and increase patient satisfaction. In short, quality management is crucial for promoting and maintaining the overall quality of care in healthcare.

Read More
Healthcare Quality Management: Employee Safety
Pam Jackson, PhD Pam Jackson, PhD

Healthcare Quality Management: Employee Safety

Quality management involves a systematic approach to improving healthcare processes and outcomes, with the goal of providing safe, effective, and efficient care to patients. Employee well-being, on the other hand, refers to the overall health and happiness of healthcare workers, including physical, emotional, and mental well-being.

Read More
Healthcare Quality Management: What is CPHQ?
Pam Jackson, PhD Pam Jackson, PhD

Healthcare Quality Management: What is CPHQ?

What is CPHQ? The Certified Professional in Healthcare Quality (CPHQ) is the only accredited certification in healthcare quality. It validates individuals’ knowledge of healthcare quality practices and competencies.

Read More
NFTs and Healthcare Innovation: What is New?
Healthcare, Healthcare Technology Pam Jackson, PhD Healthcare, Healthcare Technology Pam Jackson, PhD

NFTs and Healthcare Innovation: What is New?

NFTs have the potential to greatly improve the quality of healthcare management by providing a secure, transparent, and decentralized way to manage important medical information and data.

Some of the innovations in healthcare administration related to NFTs include:

Medical Record Management: NFTs can be used to securely store and manage medical records, making it easier for healthcare providers to access and share patient data while maintaining privacy and security.

Read More
Improve Healthcare Operations for Better Patient Experience
Healthcare Pam Jackson, PhD Healthcare Pam Jackson, PhD

Improve Healthcare Operations for Better Patient Experience

Healthcare Operations Management examines operational issues in healthcare management with the goal of instilling an understanding of the language, issues, and fundamentals of healthcare operations management: operational analysis, goal setting, strategy execution, performance improvement, and their applications in current issues.

Clients/patients are more informed and have higher expectations for healthcare service than ever. Offering excellent customer service is vital for any business, but it’s especially important in healthcare, where every interaction can have significant consequences.

Operational excellence requires giving employees the proper tools to be confident and successful in customer interactions so they’re well-prepared to deliver high-quality care.

Read More
Patient Care: Cultural Humility and Cultural Competence
Pam Jackson, PhD Pam Jackson, PhD

Patient Care: Cultural Humility and Cultural Competence

In the medical context, cultural humility may be defined as a process of being aware of how people's culture can impact their health behaviours and in turn using this awareness to cultivate sensitive approaches in treating patients. Culturally competent care assumes that healthcare providers can ‘learn a quantifiable set of attitudes and communication skills’ that will allow them to work effectively within the cultural context of the patients they come across. Cultural competence is the ability to engage knowledgeably with people across cultures. Developing cultural humility in itself is a prerequisite to cultural competency. It does so by forming a foundation for healthcare providers to consider possible power imbalances that may arise between a doctor and patient when cultural differences may have an impact on the potential clinical outcome for the patient.

Read More
Patient Care: Critical Role of Case Managers
Pam Jackson, PhD Pam Jackson, PhD

Patient Care: Critical Role of Case Managers

Case managers evaluate a patient’s needs and determine how to provide care efficiently given the resources at hand. A case manager evaluates what services are considered medically necessary when a new case is started and works with different service providers to ensure that the required services are given in the appropriate setting. Case managers must navigate complex care needs, which may involve different services offered at different times by different healthcare providers.

Read More
Patient Care: Case Management Body of Knowledge
Pam Jackson, PhD Pam Jackson, PhD

Patient Care: Case Management Body of Knowledge

Case managers evaluate a patient’s needs and determine how to provide care efficiently given the resources at hand. A case manager evaluates what services are considered medically necessary when a new case is started and works with different service providers to ensure that the required services are given in the appropriate setting. Case managers must navigate complex care needs, which may involve different services offered at different times by different healthcare providers.

Read More
Patient Care: The Complex Role of Case Managers
Pam Jackson, PhD Pam Jackson, PhD

Patient Care: The Complex Role of Case Managers

Case managers evaluate a patient’s needs and determine how to provide care efficiently given the resources at hand. A case manager evaluates what services are considered medically necessary when a new case is started and works with different service providers to ensure that the required services are given in the appropriate setting. Case managers must navigate complex care needs, which may involve different services offered at different times by different healthcare providers.

Read More
Understanding Blockchain and its Role in Healthcare Innovation (Part 2)
Healthcare, Healthcare Technology Pam Jackson, PhD Healthcare, Healthcare Technology Pam Jackson, PhD

Understanding Blockchain and its Role in Healthcare Innovation (Part 2)

Miscommunication between medical professionals costs the healthcare industry a staggering $11 billion a year. The time-consuming process of obtaining access to a patient's medical records exhausts staff resources and delays patient care. Blockchain-based medical records offer a cure for these ills.

The decentralized nature of the technology creates an ecosystem of patient data that can be quickly and efficiently referenced by doctors, hospitals, pharmacists, and anyone else involved in treatment. In this way, the blockchain can lead to faster diagnoses and personalized care plans.

Read More
Understanding Blockchain and its Role in Healthcare Innovation (Part 1)
Pam Jackson, PhD Pam Jackson, PhD

Understanding Blockchain and its Role in Healthcare Innovation (Part 1)

In the healthcare industry there are significant issues that blockchain can address, including interoperability, privacy, and supply chain traceability. Another major challenge is that proprietary, electronic health record systems — from hundreds of different vendors — routinely don’t talk to each other. And in the U.S. alone, there were 1,750 incidents of drug counterfeiting in 2018.

Blockchain is a system of recording information in a way that makes it difficult or impossible to change, hack, or cheat the system. A blockchain is essentially a digital ledger of transactions that is duplicated and distributed across the entire network of computer systems on the blockchain.

Read More
Healthcare Operations Management: Triple Aims
Healthcare Pam Jackson, PhD Healthcare Pam Jackson, PhD

Healthcare Operations Management: Triple Aims

Today's complex healthcare delivery systems are challenging and complex. Effective managers, healthcare leaders, must be equipped to manage people and create and sustain strong operational and managerial processes to reduce costs, increase safety, improve clinical outcomes, and allow the organization to compete effectively.

In October 2007 the Institute for Healthcare Improvement (IHI) launched the Triple Aim initiative, designed to help health care organizations improve the 1) health of a population, 2) patients' experience of care (including quality, access, and reliability) while lowering—or at least reducing the 3) rate of increase in—the per capita cost of care. Pursuing these three objectives at once allows health care organizations to identify and fix problems such as poor coordination of care and overuse of medical services. It also helps them focus attention on and redirect resources to activities that have the greatest impact on health.

Read More
Benefits of Healthcare Operations Management
Healthcare, Healthcare Operations Pam Jackson, PhD Healthcare, Healthcare Operations Pam Jackson, PhD

Benefits of Healthcare Operations Management

Today's complex healthcare delivery systems are challenging and complex. Effective managers, healthcare leaders, must be equipped to manage people and create and sustain strong operational and managerial processes to reduce costs, increase safety, improve clinical outcomes, and allow the organization to compete effectively.

Requirements for delivery of high-quality patient care include being timely, efficient and effective at achieving patient outcomes. Efficiency requires minimizing wait times, mitigating delays, and avoiding waste of resources, human resources and medical.  

Read More
Healthcare Operations Management
Healthcare Pam Jackson, PhD Healthcare Pam Jackson, PhD

Healthcare Operations Management

Today's complex healthcare delivery systems are challenging and complex. Effective managers, healthcare leaders, must be equipped to manage people and create and sustain strong operational and managerial processes to reduce costs, increase safety, improve clinical outcomes, and allow the organization to compete effectively.

Requirements for delivery of high-quality patient care include being timely, efficient and effective at achieving patient outcomes. Efficiency requires minimizing wait times, mitigating delays, and avoiding waste of resources, human resources and medical.  

Read More