Diversity, Equity & Inclusion

Healthcare professionals work with colleagues from diverse backgrounds, and diversity and inclusion training develops cultural competence, expands wareness and appreciation of differences, and increases opportunities to create belonging in the workplace to ensure a vibrant, healthy, hig-performing healthcare team.

Patient-Centered Care

The course covers the principles of patient-centered care, which emphasize the importance of treating patients with dignity, respect, and compassion while involving them (and possibly their families) in decisions about their care.

Effective communication

This training focuses on developing participants’ abilities to be in clear and concise communication with patients and colleagues, and to understand the cost of miscommunication, incomplete communication, and withheld communication. Participants practice active listening skills and expand their awareness of the value of non-verbal communication.

Cultural Competency in Patient Care

This training develops the knowledge and skills needed to provide effective care to patients from diverse cultural backgrounds. The course covers cultural awareness, cultural sensitivity, and the impact of culture on health beliefs and practices. It also provides guidance on how to address cultural biases that may affect healthcare outcomes.

Conflict Resolution

This training teaches participants how to handle complaints and concerns in a professional and empathetic manner, including de-escalation techniques and conflict-resolution strategies. It includes issues related to patient-to-staff and staff-to-staff interactions.

Time Management

This training focuses on strategies for prioritizing patient care and managing competing demands. Additionally, this training can help professionals prioritize tasks, manage competing demands, and improve their productivity, thus reducing stress and the potential for error.

Teamwork and Collaboration

This training can focus on the importance of teamwork and collaboration in healthcare settings, including effective communication, delegation, and working across different departments and disciplines.

Ethics and Responsibility

This training can focus on the importance of upholding ethical and professional standards in healthcare settings, including patient confidentiality, informed consent, and avoiding conflicts of interest.

Leadership development

Strong leadership is critical to creating a positive work environment and improving employee experience. Leadership development training can help healthcare professionals develop the skills and knowledge needed to become effective leaders.

Stress Management and Well-being

Healthcare can be a stressful environment, and stress can impact employee experience and job satisfaction. This training provides healthcare professionals with the tools and resources to be highly effective in self-care, while managing and limiting stress and improving their well-being.

Healthcare Operations and Management

This course covers a variety of topics related to healthcare administration and management, including healthcare systems, healthcare policies, healthcare financing, and regulations, healthcare ethics, healthcare quality management, healthcare information management, and healthcare performance improvement.

Healthcare Finance and Economics

This course covers the key principles and concepts related to financial management and economics in the healthcare industry, including the healthcare industry and its economic drivers, market structure, demand, and supply; regulation andpolicymakingg, revenue cycles, financial reporting and forecasting, and management leadership.