Effective communication

This training focuses on developing participants’ abilities to be in clear and concise communication with employees and colleagues, and to understand the cost of miscommunication, incomplete communication, and withheld communication. Participants practice active listening skills and expand their awareness of the value of non-verbal communication.

Conflict Management and Dispute Resolution

Managing and resolving conflict is critical to ensuring high performance and effective teams. This course teaches the skills and knowledge needed to effectively manage and resolve conflicts in the workplace and includes topics such as conflict styles, communication strategies, negotiation techniques, and problem-solving approaches.

Time Management & Personal Productivity

This training focuses on strategies for time management and managing competing demands. Additionally, this training can help professionals prioritize tasks, manage competing demands, and improve their productivity, thus reducing stress and the potential for error.

Diversity and inclusion

HR professionals work with colleagues from diverse backgrounds, and diversity and inclusion training develops cultural competence, expands awareness and appreciation of differences, and increases opportunities to create belonging in the workplace to ensure a vibrant, healthy, high-performing team.

Leadership development & Supervision

Strong leadership is critical to creating a positive work environment and improving employee experience. This course provides participants with an understanding of effective leadership and supervision skills to manage and motivate teams including topics such as communication, delegation, feedback, conflict resolution, and goal setting.

Anger & Stress Management

Workplace can be a stressful environment, and stress can impact employee experience and job satisfaction. This training provides HR professionals with the tools and resources to be highly effective in self-care, while managing and limiting stress and improving their well-being.

Unconscious Bias

Understanding unconscious bias aids in high performance and team building. This course provides an understanding of how biases can influence our thoughts and behaviors without our conscious awareness and includes topics such as the different types of biases, the impact of biases in personal and professional settings, and strategies to recognize and overcome biases.

Psychological Safety

A culture of psychological safety supports individual and organizational success. This course provides an understanding of how to create a work environment where individuals feel safe to take risks, speak up, and be their authentic selves. It includes the impact of psychological safety on employee well-being, engagement, and performance, and how to foster trust, respect, and inclusivity in the workplace.

Emotional Intelligence

Being emotionally intelligent enhances personal and professional relationships. This course helps participants understand and manage emotions, both in themselves and others and includes topics such as self-awareness, self-regulation, empathy, and social skills.

Managing and Leading with Confidence

This course provides training in key skills and strategies to effectively lead and manage teams with confidence, including topics such as communication, delegation, time management, decision-making, and goal setting. Participants also learn about effective leadership styles, building trust, and motivating teams.

Customer Service Excellence

This course covers key concepts and skills in providing exceptional service to customers, including effective communication, active listening, problem-solving, empathy, and conflict resolution. Participants learn how to handle difficult customers, how to personalize their service, and how to exceed customer expectations.

EmpowerHer: Women’s Leadership Development

This program is designed specifically for women, with the aim of developing their leadership skills and abilities and includes activities that focus on communication skills, team building, strategic thinking, decision making, and goal setting to help women succeed in leadership positions.