Improve Healthcare Operations for Better Patient Experience
Healthcare Operations Management examines operational issues in healthcare management with the goal of instilling an understanding of the language, issues, and fundamentals of healthcare operations management: operational analysis, goal setting, strategy execution, performance improvement, and their applications in current issues. Clients/patients are more informed and have higher expectations for healthcare service than ever. Offering excellent customer service is vital for any business, but it’s especially important in healthcare, where every interaction can have significant consequences. Operational excellence requires giving employees the proper tools to be confident and successful in customer interactions so they’re well-prepared to deliver high-quality care.
By empowering healthcare workers with easy-to-use solutions for communication, data tracking, and appointment scheduling, clients can receive a consistent, high-quality experience. This makes it easier to develop long-term relationships that help grow the client base and grow the business.
More efficient operations mean less wasted time and money, which translates to better profit margins. Building and maintaining a profitable healthcare organization requires running operations as smoothly as possible while keeping employees and customers satisfied.
Paying close attention to trends in service delivery (and the supporting data) helps leaders make informed, data-driven decisions that can keep them ahead of the competition. It also helps in being proactive in the face of trends that impact revenue, like employee retention and customer satisfaction.
I lead courses and I consult on healthcare operations management to empower facility managers and directors to lead with efficiency and effectiveness, and to empower administrators to better understand their roles. My service covers Dubai, Abu Dhabi in the UAE; Saudi Arabia, Egypt, Qatar and the wider Gulf-region. Upcoming courses are available at: https://www.informa-mea.com/training/healthcare/healthcare-operations-management .
