Improve Healthcare Operations for Better Patient Experience
Healthcare Operations Management examines operational issues in healthcare management with the goal of instilling an understanding of the language, issues, and fundamentals of healthcare operations management: operational analysis, goal setting, strategy execution, performance improvement, and their applications in current issues.
Clients/patients are more informed and have higher expectations for healthcare service than ever. Offering excellent customer service is vital for any business, but it’s especially important in healthcare, where every interaction can have significant consequences.
Operational excellence requires giving employees the proper tools to be confident and successful in customer interactions so they’re well-prepared to deliver high-quality care.
Healthcare Operations Management: Triple Aims
Today's complex healthcare delivery systems are challenging and complex. Effective managers, healthcare leaders, must be equipped to manage people and create and sustain strong operational and managerial processes to reduce costs, increase safety, improve clinical outcomes, and allow the organization to compete effectively.
In October 2007 the Institute for Healthcare Improvement (IHI) launched the Triple Aim initiative, designed to help health care organizations improve the 1) health of a population, 2) patients' experience of care (including quality, access, and reliability) while lowering—or at least reducing the 3) rate of increase in—the per capita cost of care. Pursuing these three objectives at once allows health care organizations to identify and fix problems such as poor coordination of care and overuse of medical services. It also helps them focus attention on and redirect resources to activities that have the greatest impact on health.
Benefits of Healthcare Operations Management
Today's complex healthcare delivery systems are challenging and complex. Effective managers, healthcare leaders, must be equipped to manage people and create and sustain strong operational and managerial processes to reduce costs, increase safety, improve clinical outcomes, and allow the organization to compete effectively.
Requirements for delivery of high-quality patient care include being timely, efficient and effective at achieving patient outcomes. Efficiency requires minimizing wait times, mitigating delays, and avoiding waste of resources, human resources and medical.
Healthcare Operations Management
Today's complex healthcare delivery systems are challenging and complex. Effective managers, healthcare leaders, must be equipped to manage people and create and sustain strong operational and managerial processes to reduce costs, increase safety, improve clinical outcomes, and allow the organization to compete effectively.
Requirements for delivery of high-quality patient care include being timely, efficient and effective at achieving patient outcomes. Efficiency requires minimizing wait times, mitigating delays, and avoiding waste of resources, human resources and medical.