Healthcare Quality Management: 10 Innovations
Pam Jackson, PhD Pam Jackson, PhD

Healthcare Quality Management: 10 Innovations

We care about innovative topics in healthcare quality management because they can have a significant impact on the quality of care patients receive and the efficiency of healthcare delivery.

Read More
Healthcare Quality Management: Intersection with Diversity and Inclusion
Pam Jackson, PhD Pam Jackson, PhD

Healthcare Quality Management: Intersection with Diversity and Inclusion

DEI, quality management, healthcare, and employee experience are all interconnected and important for the success of healthcare organizations. By promoting DEI, improving quality management processes, and enhancing the employee experience, healthcare organizations can create a more positive work environment and improve patient outcomes.

Read More
Healthcare Quality Management: Why Quality Management?

Healthcare Quality Management: Why Quality Management?

Quality management in healthcare is important because it ensures that patients receive safe, effective, and high-quality care. By implementing quality management processes, healthcare organizations can identify and correct deficiencies in care delivery, reduce medical errors, and improve patient outcomes. Additionally, quality management helps healthcare organizations to meet regulatory requirements, maintain accreditation, and increase patient satisfaction. In short, quality management is crucial for promoting and maintaining the overall quality of care in healthcare.

Read More
Improve Healthcare Operations for Better Patient Experience
Healthcare Pam Jackson, PhD Healthcare Pam Jackson, PhD

Improve Healthcare Operations for Better Patient Experience

Healthcare Operations Management examines operational issues in healthcare management with the goal of instilling an understanding of the language, issues, and fundamentals of healthcare operations management: operational analysis, goal setting, strategy execution, performance improvement, and their applications in current issues.

Clients/patients are more informed and have higher expectations for healthcare service than ever. Offering excellent customer service is vital for any business, but it’s especially important in healthcare, where every interaction can have significant consequences.

Operational excellence requires giving employees the proper tools to be confident and successful in customer interactions so they’re well-prepared to deliver high-quality care.

Read More
Healthcare Operations Management: Triple Aims
Healthcare Pam Jackson, PhD Healthcare Pam Jackson, PhD

Healthcare Operations Management: Triple Aims

Today's complex healthcare delivery systems are challenging and complex. Effective managers, healthcare leaders, must be equipped to manage people and create and sustain strong operational and managerial processes to reduce costs, increase safety, improve clinical outcomes, and allow the organization to compete effectively.

In October 2007 the Institute for Healthcare Improvement (IHI) launched the Triple Aim initiative, designed to help health care organizations improve the 1) health of a population, 2) patients' experience of care (including quality, access, and reliability) while lowering—or at least reducing the 3) rate of increase in—the per capita cost of care. Pursuing these three objectives at once allows health care organizations to identify and fix problems such as poor coordination of care and overuse of medical services. It also helps them focus attention on and redirect resources to activities that have the greatest impact on health.

Read More
Benefits of Healthcare Operations Management
Healthcare, Healthcare Operations Pam Jackson, PhD Healthcare, Healthcare Operations Pam Jackson, PhD

Benefits of Healthcare Operations Management

Today's complex healthcare delivery systems are challenging and complex. Effective managers, healthcare leaders, must be equipped to manage people and create and sustain strong operational and managerial processes to reduce costs, increase safety, improve clinical outcomes, and allow the organization to compete effectively.

Requirements for delivery of high-quality patient care include being timely, efficient and effective at achieving patient outcomes. Efficiency requires minimizing wait times, mitigating delays, and avoiding waste of resources, human resources and medical.  

Read More
Healthcare Operations Management
Healthcare Pam Jackson, PhD Healthcare Pam Jackson, PhD

Healthcare Operations Management

Today's complex healthcare delivery systems are challenging and complex. Effective managers, healthcare leaders, must be equipped to manage people and create and sustain strong operational and managerial processes to reduce costs, increase safety, improve clinical outcomes, and allow the organization to compete effectively.

Requirements for delivery of high-quality patient care include being timely, efficient and effective at achieving patient outcomes. Efficiency requires minimizing wait times, mitigating delays, and avoiding waste of resources, human resources and medical.  

Read More