Inclusive Leadership: The 6 C’s

A study was conducted by Deloitte University Press, which is a research arm of Deloitte, one of the world's largest professional services firms. The goal of the study was to explore the characteristics and behaviors of inclusive leaders, and to provide insights and guidance for organizations looking to create more diverse and inclusive workplaces.

To conduct the study, Deloitte interviewed over 1,000 global leaders across a range of industries and functions, and analyzed data from a variety of sources, including academic research, industry reports, and case studies. The study found that inclusive leadership is a critical driver of business performance and employee engagement and that organizations that prioritize diversity and inclusion are more likely to attract and retain top talent, foster innovation, and achieve better financial results.

The 6 C's of Inclusive Leadership emerged from the study as a framework for understanding the key characteristics and behaviors of inclusive leaders. By focusing on these 6 C's, organizations can develop and support inclusive leaders, and create a culture that values diversity and inclusion at all levels.

These 6 C's are:

  1. Commitment: Inclusive leaders are committed to creating and maintaining a diverse and inclusive workplace culture.

  2. Courage: Inclusive leaders have the courage to challenge bias, discrimination, and exclusion, and to take action to promote diversity and inclusion.

  3. Cognizance of bias: Inclusive leaders are aware of their own biases and how they can impact their decision-making and interactions with others.

  4. Curiosity: Inclusive leaders are curious about different perspectives, experiences, and backgrounds, and seek to learn from them.

  5. Cultural intelligence: Inclusive leaders have cultural intelligence, which enables them to understand and appreciate different cultural norms and values.

  6. Collaboration: Inclusive leaders foster collaboration and teamwork across diverse groups, and value the unique contributions that each person brings to the table.


Pam Jackson, PhD is an organizational and behavioral economist with specialization in Diversity, Equity, and Inclusion (DEI). With years of experience in this critical field, she brings a wealth of knowledge and expertise to help organizations achieve their DEI goals. Her proven track record of implementing successful DEI initiatives across a wide range of industries is lengthy and she is committed to creating inclusive and equitable environments for all. With a deep understanding of the challenges and opportunities of DEI work, Dr. Pam offers customized solutions that are tailored to each organization's unique needs. Contact her team at Driven Performance Consulting today to learn more about how she can help you create a more diverse, equitable, and inclusive workplace.

Pam Jackson, PhD

Dr. Pam, trained as an organizational and behavioral economist, is the founding director of Driven Performance Consulting and is adept at diagnosing individual and organizational performance problems. She designs and executes effective solutions (through coaching, consulting, and training programs) that work well to improve employee experience. Previously based in Dubai, UAE and currently in the USA, Pam Jackson, PhD serves clients globally from both large and small organizations in a wide array of industries and sectors.

https://www.PamJackson.coach
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Inclusive Leadership: Self-Assessing on the 6 C’s

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Measuring for Inclusiveness: Possible Questions to Ask